CSAT (Customer Satisfaction Score) is a key performance indicator that measures how satisfied customers are with a specific interaction, product, or service. It is usually measured through a direct question like "How satisfied were you with your experience?".

How do you calculate CSAT?

CSAT is calculated by dividing the number of satisfied customers (those who responded 4 or 5 on a 5-point scale) by the total number of survey responses, then multiplying by 100 to get a percentage.

What is a good CSAT score?

A good CSAT score typically falls between 75% and 85%. Scores above 90% are considered excellent, while scores below 60% often indicate significant issues that need immediate attention.

When should I measure CSAT?

CSAT is best measured immediately following a customer interaction, such as a support ticket resolution, a product purchase, or a service delivery, to capture the most accurate sentiment.

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Customer Satisfaction Score (CSAT) Calculator

Measure customer satisfaction with your products and services to identify areas for improvement.

Customer Satisfaction Score (CSAT) Calculator

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