What is a Customer Health Score?

A Customer Health Score is a metric used by customer success teams to determine whether a customer relationship is healthy or at risk. It combines multiple data points into a single score.

What metrics go into a health score?

Common inputs include product login frequency, feature adoption, support ticket volume/tone, NPS scores, and payment history.

How do you use health scores to reduce churn?

By identifying "unhealthy" customers early, you can intervene with personalized outreach, training, or discounts before they decide to cancel.

What is a "Good" health score?

Scores are typically normalized from 0-100 or 1-10. A score above 70 is usually "Healthy", 40-70 is "At Risk", and below 40 is "Critical".

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Customer Health Score Calculator

Assess the vitality of your customer relationships. Identify at-risk accounts and opportunities for expansion.

Health Indicators

Rate your customer across these four key dimensions.

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