We're Not Your Agency.
We're Your Retention Partners.
Let's Connect ➡️Trusted by Leading Brands
Expert In
Founder Insight
"Understand your customer — stay close to them; that's the best thing you can do."
— Varun Alagh, Co-founder & CEO at Mamaearth
Here's the truth:
You Can't Scale Profitably On One-Time Buyers
The more you grow, the more it costs to acquire new customers.
Everything you need to scale your customer retention program
We are a team of former head of retention leaders who understand that email/sms alone is not enough to scale your retention.
Let's Connect ➡️Audit & 90-Day Roadmap
Uncover hidden revenue gaps and build a tailored retention roadmap to drive sustainable growth from day one.
Payback Model
Clarify your payback window by channel and improve cash efficiency with smarter acquisition and retention balance.
Lifecycle Strategy
Craft full-funnel email and SMS flows that nurture, convert, and retain — from welcome to winback.
Subscription Retention & LTV
Boost lifetime value with thoughtful gifting, intuitive account portals, and post-purchase journeys that build trust.
Subscriber Growth
Accelerate list growth by optimizing lead capture, popups, and offers designed to convert top-of-funnel traffic.
Retention KPI Tracking & Analytics
Track what matters most — from churn rate to repeat purchase rate — with dashboards that turn data into action.
Offer Testing Strategy
Test and iterate on first-purchase offers that drive conversion and attract customers who actually stick around.
Upsells & Cross-sells
Increase AOV and LTV with smart, post-purchase product pairings and contextual upsell opportunities.
Founder Insight
"Focus on building repeat buyers — that's what turns a D2C brand into a lasting business."
— Arjun Vaidya, Founder at Dr. Vaidya's
Other "Retention" Agencies
Operators have never held head of retention positions
Only focused on email/SMS
Put Jr account managers to manage your strategy
Same strategy for every client
Don't have experience with subscription programs at scale
Rely on 5-10 day attribution windows to show results
RETENTIONOS
Full-funnel strategy & management to increase retention
We treat your business with the level of care as if it were our own.
Transparent about reporting & results
Above & beyond support (we don't count hours)
Real retention experts who've held director level titles at 8 figure brands
REPEAT PURCHASE
MAXIMIZER™
We help CPG brands raise their 90-day repeat purchase rate to 25–40% in 3 months using email, loyalty, and subscription programs.
MAP
Find & Map What Drives Repeats
ACTIVATE
Launch Journeys That Activate Repeats
SUSTAIN
Lock In Loyalty & Win Back Lapses
THE FRAMEWORK
THE R.E.P.E.A.T FRAMEWORK
How We Keep Your Customers
Our proven retention system
RECOGNIZE
STEP 1Customer segmentation & behavior analysis
Know who's leaving. Know who's staying.
ENGAGE
STEP 2Personalized communication strategies
Email. SMS. WhatsApp. All automated.
PERSONALIZE
STEP 3Tailored experiences and offers
Right message. Right time. Right customer.
EXCITE
STEP 4Gamification and loyalty mechanics
Make staying more valuable than leaving.
AUTOMATE
STEP 5Lifecycle marketing automation
Systems that run 24/7. No manual work.
TRACK
STEP 6Data-driven optimization
See what's working. Double down on it.
Every step. Every system. Every result.
Built for partnership. Built for retention.
The Periodic Table of Retention
Click any element to explore 114 proven strategies for customer retention mastery.
Founder Insight
"We doubled down on loyalty programmes to drive repeat purchases — retention matters for long-term growth."
— Vipul Gupta, Founder at Re'equil
Built to Deliver.
The only solution that combines strategy, execution, and technology.
RetentionOS
Full-time hire
Consultants
Agency
Advisor
Founder Insight
"We grew 150% while achieving ~40% repeat customers — retention scaled the business."
— Dheeraj Bansal, Co-founder at Recode Studios
Results Brands Achieved
40%+ Higher Repeat Purchase Rate
20%+ Higher Profits
30%+ Lower Dependency On Paid Ads
Compounding Growth
Founder Insight
"66% of our fashion GMV is coming from repeat customers."
— Falguni Nayar, Founder & CEO at Nykaa
The Questions Everyone Asks
(And our honest answers)
We're not just sending emails. We build your entire retention system—WhatsApp, SMS, Email, and the automation that ties it together. Plus, we're obsessed with one metric: repeat revenue, not open rates. Most agencies send pretty newsletters. We build systems that make you money.
Nope. We handle all the technical setup, integrations, and campaign building. You just approve the strategy and watch the revenue come in. We provide a clean dashboard that shows what matters: revenue attribution and ROI.
Perfect time to start. We'll build retention foundations now so you're not leaving money on the table as you scale. The earlier you start, the more you compound. Even with 500 customers, we can implement high-ROI flows.
Yes. We work on monthly contracts. If it's not working, cancel with 30 days notice. But we're confident you won't want to—our client retention rate is 94%. We practice what we preach.
Most clients see measurable lift in repeat purchases within 30-45 days. By day 90, you should see significant LTV improvement. We track everything so you know exactly what's working. On average, brands see 3.2x LTV increase in 90 days.
We integrate with Shopify, WooCommerce, Magento, custom solutions, and virtually any e-commerce platform. We also connect with your existing tools like Google Analytics, Facebook Pixel, payment gateways, and CRMs.
All SMS campaigns are fully DLT compliant with pre-approved templates. For WhatsApp, we use the official Business API with proper opt-in mechanisms. We handle all regulatory requirements so you stay 100% compliant. Zero risk.
While we specialize in the Indian D2C market (DLT compliance, INR pricing, local payment methods), we do work with international brands. Our retention strategies are universal, but our expertise is deeply rooted in Indian e-commerce.
If we don't increase your repeat revenue within 90 days, we'll refund 100% of your fees. No questions asked. We only win when you win. That's how confident we are in our system.
Yes, our Enterprise plan supports multi-brand management. You get consolidated reporting, shared templates, centralized account management, and volume discounts across all your brands.
Still have questions?
Connect with our team and we'll answer all your questions
Ready to Partner Up?
Right now, your customers are leaving.Right now, revenue is bleeding.Right now, competitors are fixing this.
We can stop it. Together.
Let's ConnectNo sales calls until you're ready.
No pressure. No games.
Just honest evaluation of partnership fit.
Let's fix your retention.
Together.
Still have questions?
Founder Insight
"Repeat customers are earned through trust — you must build product and experience that keeps them coming back."
— Shantanu Deshpande, Founder & CEO at Bombay Shaving Company